As customer expectations continue to rise, businesses must find innovative ways to meet the demand for personalized, efficient and seamless customer experiences. It’s clear that conversational AI will be a game-changer for companies that want the Conversational to stand out for their customer experience.
From 24/7 availability and personalized support
To proactive engagement and frictionless interactions, conversational AI is helping businesses to deliver high-quality support that reduces accurate cleaned numbers list from frist database friction, improves customer and employee satisfaction, and builds long-standing loyalty. And with advanced tools like virtual agents, businesses can create seamless and highly personalized end-to-end customer interactions — at scale.
Genesys was recently recognized as a Strong Performer in the Gartner® Voice of the Customer for Enterprise Conversational AI Platforms report. To help businesses during the buying process, the report provides collective user feedback the subscription-based service is great and individual reviews on seven enterprise conversational AI platforms. And, in this report, as of Aug 2024, 94% of peer reviewers would recommend Genesys Cloud™ AI.
Download the full Gartner report and see
Why 94% of peer reviewers would recommend Genesys solutions. You’ll also get insights on the value of a conversational AI platform, the Gartner Peer Insight evaluation of AI providers, and tips for navigating the market to choose the right AI solution.
And learn more about Genesys the Conversational Cloud AI to see what you can accomplish with a Genesys Virtual Agent.
Gartner, Voice of the Customer for
Enterprise Conversational AI Platforms, 29 November 2024
Gartner Peer Insights content consists email leads database of the opinions of individual
end users based on their own experiences with the vendors listed on the platform,
should not be construed as statements of fact,
nor do they represent the views of the Conversational Gartner or its affiliates. Gartner does not endorse any vendor,
product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content,
about its accuracy or completeness,
including any warranties of merchantability or fitness for a particular purpose.