Employee training for good relationships
Communication is the main tool for hotel employees! always demonstrating mastery of the functions they perform and impeccable service with regard to the use of the language and cultural norms of the place where the establishment is locat.
Training programs must be ongoing and improvements encourag by management! in a process of integration and good coexistence. Good service is also reflect in the ways in which internal relationships are organiz .
Humor and polite employees. They must be willing to serve the customer! while at the same time making them feel at ease.
The success of reservation automation
With the automation of your hotel’s management processes! it is natural that the integration of information will be reflect in the performance of other procures. The accounting and storage of reservations is of great importance for organizing the expect entries and exits of the establishment.
Otherwise! disorganization can cause great discomfort among customers! in addition to generating a bad public image. Cross-referencing information! whether online or stor in person! makes planning easier this means that in the sinking market and viewing room occupancy much clearer.
In addition! of course! it provides the customer with more information on room availability! rates and deadlines according to the period consult! making communication clearer and more agile .
The return of positive and negative feback
A good Customer Service System (SAC) is an effective way to establish a bond with guests and is the right channel for receiving feback. It allows the hotel to store suggestions! complaints and compliments.
Whether positive or negative! feback helps extract company names and websites identify the establishment’s strengths and weaknesses! making it clearer which areas should be invest in and which should be kept as they are.
One advantage of SAC is that it can be This professional service implement database d in a variety of ways. Using forms left at the hotel reception and in the rooms! customers can make notes! even anonymously! avoiding embarrassment.