Therefore! in addition to information and individualiz production! it is necessary to invest in training and qualification of the sales team! to always offer the best.Guest reception: 7 practices that guarantee loyalty
Hospitality! by its meaning! represents the way of treating people that expresses kindness and amiability. The word also refers to the act of receiving someone who comes from another place! offering them treatment with attention and care.
Through this interpretation! is relat to the construction of a welcoming and differentiat environment! in which customers feel well-being and comfort.
Good hotels pride themselves on their customer
Which starts the moment the guest checks in. As the old saying goes: first impressions are lasting impressions. The first contact is essential to creating a positive experience for the guest and conveying a good image.
To encourage customer loyalty and consequently attract a new audience! adopting certain measures and attitudes can optimize guest reception! increasing empathy with the establishment. Check out the 7 best guest reception practices and the means to effectively implement them in your establishment.
1. The importance of check-in
The service begins as soon as the guest enters the investment and financing accelerates corporate growth hotel. Some steps are basic in every establishment: welcoming the guest and checking the information contain in the reservation. The difference lies in the way these steps are carri out with the customer.
The employee responsible for
The reception must always communicate clearly and politely! having additional means to inform the customer easily. There are numerous computeriz check-in systems! which make the process more dynamic and comfortable for the customer.
Some hotels now have check-in kiosks! making sales navigator for recruiting? the process more autonomous and allowing guests to check in without having to go to reception. This new We understand that the feature is increasingly being implement by database d establishments! as customers have been so accepting of it.